Frequently Asked Questions
Getting Started
Section titled “Getting Started”What is Trusted Codes?
Section titled “What is Trusted Codes?”An app that verifies people are who they claim to be. Each connection has a unique three-word code.
How do codes work?
Section titled “How do codes work?”Each connection gets a three-word code that changes automatically. All generation happens on your device — no internet needed to verify.
Do I need internet?
Section titled “Do I need internet?”To create connections and sync, yes. But once set up, viewing codes and verifying works offline.
Security & Privacy
Section titled “Security & Privacy”How secure is it?
Section titled “How secure is it?”Multiple layers of security. Your codes are generated on your device and never exist readable on our servers.
Can Trusted Codes read my data?
Section titled “Can Trusted Codes read my data?”No. Your connection data is protected so only you can read it.
What happens to my data?
Section titled “What happens to my data?”Stored securely, never sold, exportable anytime, deletable permanently.
Is my email visible?
Section titled “Is my email visible?”It is on no public page. Inside a connection, the owner of that connection can see the email addresses of its members; the other members see only your display name and profile picture.
Codes & Connections
Section titled “Codes & Connections”Why do codes change?
Section titled “Why do codes change?”Code rotation protects against interception. An overheard code expires soon. How often a code changes depends on the connection — six hours is the usual setting.
Can I choose my code words?
Section titled “Can I choose my code words?”No. Codes are generated securely. You choose the language.
How many connections can I have?
Section titled “How many connections can I have?”Limits depend on your account. Open Settings → Entitlements to see what applies to you and how much of it you have used.
Can I have multiple connections with the same person?
Section titled “Can I have multiple connections with the same person?”Yes — useful for different contexts.
Account Management
Section titled “Account Management”How do I change my email?
Section titled “How do I change my email?”Go to Settings → Security & recovery → Email Addresses. There you can add an address, verify it, choose which one other people can find you by, and remove one you no longer use. The address you sign in with stays the same.
Can I have multiple accounts?
Section titled “Can I have multiple accounts?”Yes, each needs a different email.
How do I move to a new device?
Section titled “How do I move to a new device?”Sign in on the new device with your email, Google, or Apple. You will need your recovery code to unlock your data. Connections and settings arrive from the server; the code words themselves are re-shared by your other device, so keep the old one online until the new one shows them.
Can I recover a deleted account?
Section titled “Can I recover a deleted account?”No. Deletion is permanent. Export data first.
Troubleshooting
Section titled “Troubleshooting”I didn’t get my sign-in email
Section titled “I didn’t get my sign-in email”- Check spam/junk folder
- Verify email spelling
- Go back and tap Send Again
- Contact support@trusted.codes
My code isn’t recognized
Section titled “My code isn’t recognized”- Check words are correct
- Check code hasn’t changed
- Confirm connection is active
The app is slow
Section titled “The app is slow”- Check internet connection
- Update to latest version
- Pull down to refresh
- Restart the app
How do I report a bug?
Section titled “How do I report a bug?”Settings → Leave feedback, then choose Bug Report. Or email support@trusted.codes.