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Trusted Codes Help

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Verify Someone

Section titled “Verify Someone”

Someone calls or writes claiming to be a colleague, and you want to be sure.

  1. Open the People tab
  2. Find the connection and open it
  3. Tap the person in the member list
  4. Ask them to read their three words
  5. Tap It matches or It doesn’t

You can also open the Verify portal on the Home screen and type or speak a word you were given. The app tells you who it belongs to.

If nothing matches, the person is not who they claim to be.

Add Someone New

Section titled “Add Someone New”
  1. Open the People tab and tap +
  2. Choose A Connection
  3. Enter a name for the connection and one or more email addresses
  4. Tap Create Connection

They receive an invitation. Once they accept, both of you see the connection’s code words.

Create a Guest Code

Section titled “Create a Guest Code”

A guest code verifies someone who does not use the app.

  1. Open the Codes tab, Guest codes segment
  2. Tap +
  3. Give it a name, for example “Delivery Tuesday”
  4. Share it as text, email or QR code

They read the words back to you. Guest codes are part of some plans; if the segment is not shown, your account or your administrator decides whether it is available.

Check My Trust Score

Section titled “Check My Trust Score”

Open Settings. Your score sits in the profile block at the top; tap it for the full breakdown.

The score grows with genuine, continued use. There is no shortcut.

Change My Name or Photo

Section titled “Change My Name or Photo”

Name: Settings → Display name.

Photo: tap your avatar at the top of Settings, then take a photo, choose one, or remove it.

Change My Email

Section titled “Change My Email”
  1. Settings → Security & recovery → Email Addresses
  2. Tap Add email and enter the address
  3. Enter the code we send to confirm it

Use Set as discoverable on the row to choose which address other people can use to find you. The address you sign in with is fixed and cannot be changed here.

Sign Another Device Out

Section titled “Sign Another Device Out”
  1. Settings → Devices & sessions
  2. Find the device
  3. Sign it out, or remove it entirely

This section is part of some plans. If you do not see it, your account or your administrator decides whether it is available.

Report a Problem or Give Feedback

Section titled “Report a Problem or Give Feedback”

Settings → Leave feedback. Pick a category, describe what happened, and send.

You can also write to support@trusted.codes.